FAQ

FAQ

CHECK-IN & CHECK-OUT

EARLY ARRIVAL / LATE DEPARTURE

Check-in time is after 4:00 pm and check-out time is 11:00 am. 

Arriving Early? We will make every effort to accommodate you based on availability. Please inform us in advance of your arrival time. If early check-in isn't possible, we are happy to securely store your luggage while you explore our property.

Need an Extra Hour? Depending on our occupancy, we can provide a complimentary late check-out until noon, allowing you to make the most of your time with us.

ELECTRIC ADAPTOR

The electricity supply here is 110V 60Hz, the same as other US cities and Canada with the same wall plug type.

COMMUNICATION

We recommend calling your cell phone carrier and getting an international plan prior to your arrival, or be sure to turn off cellular & data roaming and push notifications to avoid charges. We suggest using WhatsApp, it’s a great way to communicate.

ACCESSIBILITY

Maison Felix features two floors with a total of 29 rooms and suites. The property is divided into a ground floor and an upper level, the latter accessible only by stairs.

TRANSPORTATION

Maison Felix is located at 7418 Harding Avenue, Miami Beach, in the heart of Miami Beach, just a 30-minute drive from Miami International Airport. For your convenience, we recommend using trusted car services for your transfer.

CASH / CREDIT CARDS

At the hotel, we accept all major credit cards. We do not accept checks. We are a cash-free hotel. It will not be possible to pay in cash at check-out. The approved payment methods will be credit or debit cards and/or charges to your hotel room balance. Accepted credit cards include: Visa, Mastercard, and American Express.

All prices are quoted in U.S. dollars and do not include 21% hospitality taxes.

If you have any questions about your bill you can contact our Reservations Department via email at reservations@maisonfelix.miami 

CHECK-IN

We do require presentation of a valid government-issued identification at the time of check-in that will be scanned for our records.

SECURITY

Only authorized people have access to the hotel. To ensure total security for our guests, our staff stays 24/7 at the hotel for your service.

CHILDREN AND PETS

Children of all ages are welcome at our hotel. While we adore pets, we kindly ask that they stay at home, as we do not allow them on the property.  However, certified support animals are welcome.

SMOKING

We do not allow smoking on hotel premises, however, we do have a designated smoking area in front of the hotel.

BOOKING & DEPOSIT FEE

All prices are quoted in U.S. dollars.

Rates and fees are subject to a 14% tax and the Resort Fee of 20 USD. These fees will be applied in addition to the nightly rate.

Depending on the selected rate during the booking process, a deposit fee will be collected according to the conditions indicated in their policies.

By completing this booking request, you certify that you are the cardholder and authorize us to charge your credit card automatically with the amount due at that time. All non-refundable rates will be collected in full upon booking. In case of having problems making this balance on your credit card, we will contact you by email to request updated information on your payment method.

You understand that any non-refundable rates and special reservations mentioned in the hotel cancellation policy are charged in full on the date the reservation is made and can’t be modified or canceled.

A pre-authorization amount of $100 USD per night will be held on your credit card upon check-in as a guarantee for any incidentals during your stay, it will be released within 5 hours after check out.

To ensure the security of your transaction, you must present the physical credit card used to pay for the reservation at check-in. If the original card is unavailable, you will need to provide a new card for payment, and the previous charge will be canceled.Additionally, a valid ID matching the credit card details is required. Our staff will also request the verified cardholder to sign a registration card that includes a payment authorization with this information.

We recommend reviewing this policy before your arrival to avoid any inconvenience.

CANCELLATION

We are a small, privately-owned referral driven hotel and have a strict cancellation policy due to this:

  • Depending on the selected rate during the booking process, a penalty fee will apply according to the conditions indicated in their policies.

  • All cancellations must be done via email to reservations@maisonfelix.miami. We do not accept cancellation requests by phone.

  • In case of early departure or no-show, the total amount of your stay will be charged and there will be no refund or credit offered.

  • In case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked.

Please consider the following:

  • We do not accept changes or cancellation requests by phone, SMS, WhatsApp, or any other method that is not via email to reservations@maisonfelix.miami 

  • In case of early departure, the total amount of your stay will be charged and there will be no refund or credit offered.

  • In case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked.

  • If you book at a certain rate and during the time span between your reservation date and your arrival date the price changes, both parties will respect the rate of the original reservation.

  • We are not responsible or liable for changes or cancellations made that relate to or arise as a result of fire, epidemics, or health risks, technical problems with transport as well as flight delays due to weather or mechanical reasons, closed or congested airports or ports or any unforeseeable or unavoidable events beyond hotel control. We highly recommend purchasing a travel insurance for any inconvenience or emergency that could prevent visiting us as planned.

  • If you booked on a website other than the hotel’s and need to make a change to your reservation please go through the booking agent/website that you made the initial reservation with to request changes.

  • A credit card fee of 10% will be retained from any refund. For refunds through bank transfers will be 5% of the credit card merchant fee + $50 USD as bank charges.

The only valid booking sources are the links provided on our active website maisonfelix.miami and our official OTA profiles (please verify first with our Reservations Department reservations@maisonfelix.miami ). Any other booking source is invalid and the hotel will keep the right to refuse any reservation coming from these sites. Also, the hotel will not be responsible for any damage caused by a booking created by these unauthorized sources.