Check-in time is after 4:00 pm and check-out time is 11:00 am. Arriving early? We will make every effort to accommodate you based on availability. Please inform us in advance of your arrival time. If early check-in isn't possible, we are happy to securely store your luggage while you explore our property. Need an extra hour? Depending on our occupancy, we can provide a complimentary late check-out until noon, allowing you to make the most of your time with us.
What type of electrical adaptor do I need?
The electricity supply here is 110V 60Hz, the same as other US cities and Canada with the same wall plug type.
How should I handle my phone and data while traveling?
We recommend calling your cell phone carrier and getting an international plan prior to your arrival, or be sure to turn off cellular & data roaming and push notifications to avoid charges. We suggest using WhatsApp, it's a great way to communicate.
Is the hotel accessible?
Maison Felix features two floors with a total of 29 rooms and suites. The property is divided into a ground floor and an upper level, the latter accessible only by stairs.
How do I get to the hotel from the airport?
Maison Felix is located at 7418 Harding Avenue, Miami Beach, in the heart of Miami Beach, just a 30-minute drive from Miami International Airport. For your convenience, we recommend using trusted car services for your transfer.
What payment methods do you accept?
At the hotel, we accept all major credit cards. We do not accept checks. We are a cash-free hotel. It will not be possible to pay in cash at check-out. The approved payment methods will be credit or debit cards and/or charges to your hotel room balance. Accepted credit cards include: Visa, Mastercard, and American Express. All prices are quoted in U.S. dollars and do not include 14% hospitality taxes. If you have any questions about your bill you can contact our Reservations Department via email at reservations@maisonfelix.miami
What identification do I need at check-in?
We do require presentation of a valid government-issued identification at the time of check-in that will be scanned for our records.
How is hotel security handled?
Only authorized people have access to the hotel. To ensure total security for our guests, our staff stays 24/7 at the hotel for your service.
Are children and pets allowed?
Children above 12 years are welcome at our hotel. While we adore pets, we kindly ask that they stay at home, as we do not allow them on the property. However, certified support animals are welcome.
What is your smoking policy?
Our hotel is 100% smoke free. However, we do have a designated smoking area in front of the hotel.
What fees and deposits apply to bookings?
All prices are quoted in U.S. dollars. Rates and fees are subject to a 14% tax and the Resort Fee of 50 USD. These fees will be applied in addition to the nightly rate. Depending on the selected rate during the booking process, a deposit fee will be collected according to the conditions indicated in their policies. By completing this booking request, you certify that you are the cardholder and authorize us to charge your credit card automatically with the amount due at that time. All non-refundable rates will be collected in full upon booking. In case of having problems making this balance on your credit card, we will contact you by email to request updated information on your payment method. A pre-authorization amount of $100 USD per night will be held on your credit card upon check-in as a guarantee for any incidentals during your stay, it will be released within 24 hours after check out. To ensure the security of your transaction, you must present the physical credit card used to pay for the reservation at check-in. If the original card is unavailable, you will need to provide a new card for payment, and the previous charge will be canceled. Additionally, a valid ID matching the credit card details is required. Our staff will also request the verified cardholder to sign a registration card that includes a payment authorization with this information.
What is your cancellation policy?
We are a small, privately-owned referral driven hotel and have a strict cancellation policy due to this: Depending on the selected rate during the booking process, a penalty fee will apply according to the conditions indicated in their policies. All cancellations must be done via email to reservations@maisonfelix.miami. We do not accept cancellation requests by phone. In case of early departure or no-show, the total amount of your stay will be charged and there will be no refund or credit offered. In case you make any changes to your reservation after the cancellation period or shorten your stay, we will charge the number of nights originally booked. We do not accept changes or cancellation requests by phone, SMS, WhatsApp, or any other method that is not via email to reservations@maisonfelix.miami. If you book at a certain rate and during the time span between your reservation date and your arrival date the price changes, both parties will respect the rate of the original reservation. We are not responsible or liable for changes or cancellations made that relate to or arise as a result of fire, epidemics, or health risks, technical problems with transport as well as flight delays due to weather or mechanical reasons, closed or congested airports or ports or any unforeseeable or unavoidable events beyond hotel control. We highly recommend purchasing a travel insurance for any inconvenience or emergency that could prevent visiting us as planned. If you booked on a website other than the hotel's and need to make a change to your reservation please go through the booking agent/website that you made the initial reservation with to request changes. A credit card fee of 10% will be retained from any refund. For refunds through bank transfers will be 5% of the credit card merchant fee + $50 USD as bank charges. The only valid booking sources are the links provided on our active website maisonfelix.miami and our official OTA profiles (please verify first with our Reservations Department reservations@maisonfelix.miami). Any other booking source is invalid and the hotel will keep the right to refuse any reservation coming from these sites. Also, the hotel will not be responsible for any damage caused by a booking created by these unauthorized sources.
Do you offer parking?
Please contact our Reservations Department for current parking options and rates near the hotel.